We are extremely proud of our reputation for great customer service and high quality products.
We believe it is always good if you trust a company before making that order, so take a look at our Linkedin page see what people think about us.
Here are some of them from Linkedin.
Independent Glass Artist
January 21, 2013, Colin was Lee's client
I have always had a great service from Lee and Kilncare. I would recommend them.
Artist at Max Jacquard Glass
January 21, 2013, Max was Lee's client
Lee Sherwin and Kiln Care have always provided an excellent service. From the quality of their manufacturing and reliability of supply to the after care service that is so important with the running in of a new kiln. My Kiln Care kiln has seen over twelve years regular use and performs as well as the day I first fired it. It still looks good too!
Contemporary Glass Art Gallery (Online) at Bruntnell-Astley ltd
October 14, 2013, Simon was Lee's client
If you need a Kiln,advice,service,allied equipment all from one place..then Lee and his team at Kilncare Ltd are the place. Uniquely situated in the heart of the country. They provide an international clientele with latest designs and equipment in Kiln design and service.
All presented in a friendly manner and a can do approach.'What do I know some may say your a...more
Former Stained Glass Conservator/Restoration Glazier at Recclesia Ltd
September 12, 2013, Garth was Lee's client
Lee, and KilnCare, are the epitome of customer service, way above what sadly is the norm for this country.
Owner at Joanne Mitchell Glass Design, Co-Director of Juo LimitedNovember 26, 2013, Joanne was Lee's client
March 8, 2013, Julie was Lee's client
Kilncare have been dilligent and helpful in every aspect of their business, I cannot recommend them higher!
Owner, Redhotsal Lampwork Jewellery
May 23, 2013, Sally was Lee's client
Lee provides customer service which is absolutely second to none. There are not many suppliers who will deal with issues as soon as they hear about them. Lee has gone above and beyond the call of duty even on weekends many times for my business. He treats his customers like they are his own friends or family. Highly recommended and very personable chap.
July 17, 2013, Elaine was Lee's client
Fantastic service,good value for money Knowledgable,excellent work,invited us around factory to see our kiln being built. down side He is A Stoke city supporter(only Joking He is amazing)
Elaine Fused glass art
Glass artist at Moriath Glass
February 15, 2013, Moira was Lee's client
Lee Sherwin and Kilncare are amazing! Although I live all the way over In Carmarthenshire, this company is the one I turn to if I have any kiln breakdowns, or need any advice. I've had them on their personal mobiles on a Sunday morning giving me kiln help! Just had some new elements custom made for my old kiln - returned in superfast time! All in all an excellent company!
Pig feeder at Liberty Pig http://www.libertypig.com
February 7, 2013, Andrew was Lee's client
Lee provides great customer service as well as great kilns - that's why we've been kilncare customers for years
creator, liason, installer - everything at Eryka Isaak
February 2, 2013, Eryka was Lee's client
Lee at Kilncare designs and makes and repairs amazing glass kilns and has always been helpful on any kiln related matter. I first did business with his company over 15 years ago.
February 1, 2013, amanda was Lee's client
I am very happy to recommend Lee and all at Kilncare for their excellent customer service and knowledge but mostly for their beautifully built kilns. I have used Kilncare Kilns since beginning my career with glass and have never had any issues 10 years down the line. Any questions have been answered quickly and thoroughly and just great fun to deal with.
Owner at Off-Mandrel.com
January 29, 2013, Sean was with another company when working with Lee at Kilncare Ltd
Excellent service, Lee and his company really go the extra mile to help - a trustworthy and reliable company, and a seriously high quality product.
Owner and sole trader at Sue Woolhouse
January 27, 2013, Sue was Lee's client
I have bought a kiln from Lee about ten years ago. Upon delivery he was fantastic is working out how to get my kiln into the building. Since then I have had occasion to contact Lee in regard to either parts for my kiln or for other kilns. At all times he had been courteous and helpful and has delivered advice and parts with great efficiency.
Owner, Helen Slater Glass
January 26, 2013, Helen was Lee's client
Lee is an expert in the field and is very friendly and easy to work with.
I buy products from Kilncare regularly, but he has also helped in guiding me through the purchase of a kiln and other materials for Oxford Brookes University. All of which was managed expertly.
I would highly recommend him and Kilncare Ltd for anyone looking to buy a kiln or simply needing...more
Commercial / Claims / Contracts Management
January 22, 2013, Ray was Lee's client
I took my glass kiln to Kilncare to take advantage of their excellent value 'kiln clinic hour', and had the kiln checked over and had the contacts replaced.
Excellent service at a reasonable price - can not ask for much more than that !
Owner, Creative Glass Guild
January 22, 2013, James was Lee's client
Excellent kiln builder and service provider
Owner at Claudia Phipps Architectural Glass
January 22, 2013, Claudia was Lee's client
Lee always has time to talk to clients about Kiln related issues, and gives helpful advice. I have been very happy with my Kilncare kiln, which I am still using. I would recommend his services to any glass artist looking for kilns and equipment.
Artistic Director at Belfrt Arts Centre
January 22, 2013, Nora was Lee's client
I would highly recommend Kiln Care to any artist, who depends on quality products and maintenance for their work.
Owner, Tord Kjellstrom Industrial Designer and Glassmaker
January 22, 2013, Tord was Lee's client
Bought my glass kiln from Kilncare in 2004 and have called Lee a couple of times by now when stranded with a problem. Latest when moving studio and had to dismantle/reinstall the kiln. Lee is always there for immediate, accurate and friendly help and advises. Lots of time, money and worries saved by a quick call to Lee.
Contemporary Glass Art Gallery (Online) at Bruntnell-Astley ltd
January 21, 2013, Simon was Lee's client
For personal service and a company that knows its product inside and out Kilncare is a nationally recognized company. Need a Kiln speak to Lee
Chair at Scottish Glass Society
January 22, 2013, Steve was Lee's client
Lee provides excellent after sales service with complete record of maintenance; and gives excellent advice on operating kilns
Independent Glass, Ceramics & Concrete Professional
January 22, 2013, Ginger was Lee's client
Lee made a custom size kiln for me that was as large as possible, yet still fit through the lift door. I brought it with me to Virginia in 2007 and it is still firing consistently. Thanks Lee!
Glass beadmaker/Student indexer
January 21, 2013, Josephine was Lee's client
The service I have had from Lee and his colleagues at Kilncare has always been excellent. They are knowledgable and helpful. When I had an issue with the controller of my kiln it was replaced within 24 hours at no cost although the kiln was several years old and out of the usual guarantee period. Their kilns are top quality and well designed, far superior to other brands...more
Sole trader at Kathy Peak Ceramics
January 21, 2013, Kathy was Lee's client
when I have needed help with kiln problems Kilncare are thebest company I have found.
Owner, Redhouse GlassJanuary 21, 2013, Redhouse was Lee's client
Artist at Gallery 5
January 21, 2013, Luciano was Lee's client
I needed Lee's assistance regarding Kiln operations. His service was prompt and efficient. He managed to resolve my problems.
The Artist, Master Printmaker & Pyrocorpographer
January 21, 2013, Johnny was Lee's client
Furnished with exactly what I ordered....a great piece of kit from Kilncare!
Fine Art Tech/Tutor Metals & bronze foundry at University for the Creative Arts, Farnham
January 21, 2013, John was Lee's client
Lee is the consumate professional,with an outstanding knowledge within his area of expertise. He has an easy going personality, and inspires confidence through his positive 'can do' attitude. I would recommend Lee (& therefore kilncare) to anyone seeking this type of service.
Owner / Artisan at Scarlet Impressions
January 21, 2013, Scarlet was Lee's client
Lee's customer service is second to none, he offers excellent advice and guidence whether his own product or one from another company he offers an outstanding range of products suitable for all levels and types of glassworker.
Artist, Designer & Maker, specialising in glass
January 21, 2013, Adriana was Lee's client
I bought my first glass kiln from Lee at Kilncare Ltd several years ago - I needed a couple of details to be customised for my use and Lee gave me excellent advice on which way to proceed so that I got the kiln and programmer I wanted at the time for the best price. When I needed to replace a small part (that was damaged due to my own mistake) or wanted to ask a technical...more
Clinical Trials Programmer at University of Nottingham
January 21, 2013, Chris was Lee's client
Always found Lee extremely helpful and prepared to go the extra mile. The last time I dealt with him I wanted to upgrade my kiln controller. He was able to help me identify my current kiln setup and made it easy for me to install the new Stafford controller supplied by Kiln Care.
Owner, Dawn Turner Designs
January 21, 2013, Dawn was Lee's client
I cannot recommend Lee and his team at Kilncare highly enough.
Friendly, knowledgeable staff, at an easy to deal with complay who manufacture and supply not only top quality, well built kilns but provide excellent after sales care that is second to none.
Lee listens to the needs of his customers to make his already top class kilns even better.